Priority codes are assigned to each type of service and are used to schedule all service requests. The priority of your request can be viewed on the Service Request form.
Priority codes are assigned to each type of service and are used to schedule all service requests. The priority of your request can be viewed on the Service Request form.
Priority-1: Emergency
Priority-2: Urgent
Priority-3: Expedited
Priority-4: Scheduled Maintenance
Priority-5: Planned Maintenance
Priority-6: Events
Priority-7: Meetings and Training
Priority-1: Emergency
Immediate action is required. Presents a threat to life, asset/property, security or environment. Demands immediate response and mitigation, but not necessarily a permanent repair. Requests are dispatched via radio immediately to appropriate trade(s). Key personnel are notified by Work Control Center during business hours. Outside of normal business hours, the Trouble Shooters notify the on-call administrator.
Response:
- Secure existing work area and respond right away; "drop and run"
- Automatic and mandatory overtime
Examples
- Fire, smoke
- Gas smell
- Exposed live wires
- Floods/leaks that are impacting safety and the welfare of the asset
- Loss of water
- Chemical spill
- HVAC that impacts science/engineering facilities and data centers
- Situations that impact the heating/electrical plan
Communication: through Work Control Center and/or management
Priority-2: Urgent
Urgent situations and conditions pose a threat of injury, asset/property damage, or a serious disruption of college and/or residential operations. Requests are dispatched via radio as quickly as possible.
Response:
- Situation will be dispatched by Work Control Center ASAP; staff will respond and complete work within the same shift.
- If unable to complete during the shift, or overtime is not authorized, the work order will be assigned to the Trouble Shooters. Supervisors will contact Work Control Center to initiate the work order.
- Overtime will be reviewed on a case by case basis.
Examples:
- Access to critical areas
- Point of sale machines
- Hot and cold calls, no hot water in residence halls or rental apartments
- Tripped breakers
- Inappropriate graffiti
- Plumbing issues
- Roof leaks
- Loss of critical refrigeration
Communication: through supervisors and Work Control Center
